Bring Your Own Messaging Provider: WhatsApp OTP with Inline Hooks & Workflows

Okta's Identity Engine introduced an Inline Hook for Telephony effectively allow you to replace Okta's inbuilt SMS solution with your own provider. This empowers customers to manage their own numbers and providers around the world allowing for cost and delivery optimisation. It also paves the way for adding additional channel options for OTP messages. Messaging … Continue reading Bring Your Own Messaging Provider: WhatsApp OTP with Inline Hooks & Workflows

A Single Source of Truth – Okta as a Whole of Business Identity Solution, Part 1

Introduction Over the last several years, an increasing number of organisations have begun to question the business value delivered by their continued use of on premise directory services, such as Active Directory. As a group of products, many on premise directory services do what they do exceptionally well, assuming they are well managed and you … Continue reading A Single Source of Truth – Okta as a Whole of Business Identity Solution, Part 1

Optimising Twilio Flex Licensing with Okta Workflows

Twilio Flex, Twilio's contact centre solution, supports SAML 2.0 for Agent and Supervisor provisioning and access. Users are provisioned Just In Time into TaskRouter workers with skills and attributes created or updated when a user logs in. Unfortunately Twilio provides no standard way of de-provisioning users. This means that Flex licenses may continue to be … Continue reading Optimising Twilio Flex Licensing with Okta Workflows