Fixed Recovery Questions with Workflows

Recently an Okta customer was interested in being able to set a fixed Recovery Question for a subset of its employees. In particular they wanted to use an attribute from their source of truth as a security answer. Having a fixed security question and answer based on an employee attribute does have security drawbacks however … Continue reading Fixed Recovery Questions with Workflows

Optimising Twilio Flex Licensing with Okta Workflows

Twilio Flex, Twilio's contact centre solution, supports SAML 2.0 for Agent and Supervisor provisioning and access. Users are provisioned Just In Time into TaskRouter workers with skills and attributes created or updated when a user logs in. Unfortunately Twilio provides no standard way of de-provisioning users. This means that Flex licenses may continue to be … Continue reading Optimising Twilio Flex Licensing with Okta Workflows

Choosing Specific Factors in OIE with the API

Okta Identity Engine provides increased flexibility for Authentication with Application Level Policies and easy to configure passwordless sign-in experiences. These are covered extensively in our deployment guides: Authentication policies deployment guide and Passwordless authentication deployment guide. It also provides a simplified administrator experience by moving from Factor sequencing to Assurance Models. This new experience is simple … Continue reading Choosing Specific Factors in OIE with the API