Author: Toby Allen

Toby Allen is a Solutions Engineer at Okta focussed on enabling simple secure access to technology everywhere powered by Identity. While working in the communications space for 15 years he developed a keen interest in security, particularly in his 5 years working with communications APIs at Twilio and is a CISSP and CCSP. In 2022 he transitioned fulling into the security space at Okta with Identity as the core enabler of Zero trust and secure access. Holding both an MBA and multiple technical certifications he is able to bridge the gap between executives and technical teams to deliver value to his customers.

Creating a Twilio Messaging Connector with Workflows Connector Builder

Okta has just made generally available its Workflows Connector Builder and I am writing this post to celebrate. Okta's Workflow Connector Builder delivers the powerful concept of reuse to your Workflows. It allows you build connections and actions once for re-use throughout all of your Workflows. Additionally, it gives vendors the opportunity to build and … Continue reading Creating a Twilio Messaging Connector with Workflows Connector Builder →

Bring Your Own Messaging Provider: WhatsApp OTP with Inline Hooks & Workflows

Okta's Identity Engine introduced an Inline Hook for Telephony effectively allow you to replace Okta's inbuilt SMS solution with your own provider. This empowers customers to manage their own numbers and providers around the world allowing for cost and delivery optimisation. It also paves the way for adding additional channel options for OTP messages. Messaging … Continue reading Bring Your Own Messaging Provider: WhatsApp OTP with Inline Hooks & Workflows →

Counting aMAUs from System Logs

Okta's Workforce Identity Cloud leverages the somewhat confusing named Annual Monthly Active Users (aMAU) metric to measure Customer Identity Access Management usage. This is distinct from Workforce Identity usage which is measured in a per user per month basis. aMAU is the cumulative annual measure of active users in any given month. That is unique … Continue reading Counting aMAUs from System Logs →

Fixed Recovery Questions with Workflows

Recently an Okta customer was interested in being able to set a fixed Recovery Question for a subset of its employees. In particular they wanted to use an attribute from their source of truth as a security answer. Having a fixed security question and answer based on an employee attribute does have security drawbacks however … Continue reading Fixed Recovery Questions with Workflows →

Optimising Twilio Flex Licensing with Okta Workflows

Twilio Flex, Twilio's contact centre solution, supports SAML 2.0 for Agent and Supervisor provisioning and access. Users are provisioned Just In Time into TaskRouter workers with skills and attributes created or updated when a user logs in. Unfortunately Twilio provides no standard way of de-provisioning users. This means that Flex licenses may continue to be … Continue reading Optimising Twilio Flex Licensing with Okta Workflows →

Choosing Specific Factors in OIE with the API

Okta Identity Engine provides increased flexibility for Authentication with Application Level Policies and easy to configure passwordless sign-in experiences. These are covered extensively in our deployment guides: Authentication policies deployment guide and Passwordless authentication deployment guide. It also provides a simplified administrator experience by moving from Factor sequencing to Assurance Models. This new experience is simple … Continue reading Choosing Specific Factors in OIE with the API →