OIG Access Requests

This page is for articles relating to the new Okta Identity Governance (OIG) Access Requests function.

OIG Access Requests Overview

Access Requests is the component of OIG that came from the atSpoke acquisition. As it is a new function with some unique capabilities, it makes sense to consolidate all OIG Access Requests articles here.

The following figure shows how Access Requests works in the wider Okta Identity Governance ecosystem.

OIG Architectural Overview

Access Requests integrates with the Okta Identity Cloud (Okta) to retrieve users, groups and application lists, and also it runs actions in workflows that will update (or retrieve) objects in Okta Universal Directory (e.g. add user to group, assign user to application).

Access Requests can also integrate with ITSM tools like ServiceNow and Jira to log tickets.

Users (including access request reviewers, such as managers, and administrators) may interface directly with Access Requests through the user interface, or via a chat bot in Slack/Teams. In the wider Okta picture, all of these could be SSO’d to from the Okta Dashboard.

OIG Access Requests Posts

The following articles are specific to OIG Access Requests.

OIG Access Requests – Can I Attach a File?

A common requirement for access requests is adding a file to support the request. It may not be obvious, but Okta Identity Governance has the means to attach a file to a request. Let’s explore this and show an example. How to Attach a File in the Access Requests Portal A file can be attached…

OIG Access Requests – Posting Questions Based on Earlier Selections

My colleague, Rajesh Kumar, showed me something today that fell into the “wow, I didn’t even think of using the product this way” category. It involves using logic in Access Request flows (Request Types) in Okta Identity Governance to prompt for additional information based on earlier selections. Let’s look at how the user experiences it,…

OIG Access Requests – Who is the Request Assignee?

As is often the case, product documentation tells you how to turn on or configure a function but often doesn’t provide the context of that function. I found this yesterday when exploring something with a customer in Okta Identity Governance (OIG) Access Requests. What is the Request Assignee you can assign to some of the…

Okta Identity Governance and/or Service Now – Architectural Patterns

Most organisations have some ITSM or service request tool, and ServiceNow is the most common. So it’s understandable that any conversation about Okta Identity Governance, particularly access requests, will involve comparison with ServiceNow or integration patterns for both products. How do you approach an access request solution? Which product is going to meet your needs…


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