Most organisations have some ITSM or service request tool, and ServiceNow is the most common. So it's understandable that any conversation about Okta Identity Governance, particularly access requests, will involve comparison with ServiceNow or integration patterns for both products. How do you approach an access request solution? Which product is going to meet your needs … Continue reading Okta Identity Governance and/or Service Now – Architectural Patterns
Tag: ServiceNow
Logging a ServiceNow Request via Workflows from OIG Access Requests
A common ask for Okta Identity Governance is to be able to log at ticket in a service desk tool, like ServiceNow, for manual provisioning activities after following an approval process in Access Requests. This article explores one approach to this using OIG Access Request events in the Okta System Log, Event Hooks and Okta … Continue reading Logging a ServiceNow Request via Workflows from OIG Access Requests
Integrating ServiceNow with OIG Access Requests
One of the standard integration points with Okta Identity Governance (OIG) Access Requests is to log a ticket of an access request in an ITSM tool like ServiceNow. This article explores the integration between OIG Access Requests and ServiceNow. Article contents: Overview of IntegrationServiceNow Integration SetupAdding ServiceNow Ticket Creation to a FlowExecuting the FlowConclusion Overview … Continue reading Integrating ServiceNow with OIG Access Requests